Frequently Asked Questions

Discover How Staxos Can Meet Your Business Goals
What is the relationship between GuerraWilson Group and STAXOS?
GuerraWilson Group and STAXOS are the same company. In early 2019, GuerraWilson Group rebranded as STAXOS. GuerraWilson Group is the holding company, doing business as STAXOS.
What are STAXOS’s areas of expertise?
Our three primary areas of focus are:
  • Technology and network sourcing for enterprise clients
  • Self-service mobility portal and white-glove mobility support for the public sector, healthcare, and first-responder organizations
  • Back-office API-enablement support for TEM, WEM, EMM, and MSP firms
Is STAXOS a Telecom Expense Management (TEM) firm?
No. STAXOS is not a TEM firm. We do partner with many TEM firms to provide carrier back-end services, such as API-enablement for moves, adds, changes, and deletes, but we are not a TEM provider.
How much does STAXOS charge for their services?
In most cases, STAXOS uses our unique, and in some cases, exclusive indirect carrier partnerships to fully fund our service delivery to clients and partners.
What is PROCŪR?
PROCŪR is our carrier API-enabled platform that acts as an order and support interface for clients and partners. It also acts as a conduit to carrier API’s for our partners looking to directly connect their platforms to PROCŪR for a “one-to-many” solution.
How can I utilize the PROCŪR platform?
Clients and partners who use our interface find performing carrier tasks takes 70-80% less time than with the carrier-provided portals. For clients who want to use their interface, we offer integration options ranging from easy, low-tech email parsing to full “one-to-many” API integration.
How does my organization qualify to utilize a government contract?
The requirements vary from state to state and by contract. Our experienced team can review your state’s options with you. Just give us a call.
What is a UDL?
User Defined Label (UDL), can be used to assign expenses to specific departments within your organization.
What is a BAN?
Your Billing Account Number (BAN). Customers can have Multiple BANs if needed.
What is a FAN?
Foundation Account Number (FAN), is the agreement that determines what discounts apply to your Billing Account Number (BAN).
How do I activate a new line of service?
Call us at 844-346-1224, and we will gladly assist you.
What is a SIM card?
A Subscriber Identity Module (SIM) card is stored inside a mobile phone. It carries an identification number unique to the owner and stores personal data. If removed, it prevents the phone from being operational.
My organization is Not for Profit. Can we utilize government agreements?
Not for Profit-eligibility standards vary by state. Please call us at 844-346-1224 to discuss your options.
What is a GPO?
Group Purchasing Organization

Staxos Partner Support (4)

What Carrier relationships does Staxos offer?
We work with the leading carriers across the United States, including AT&T, T-Mobile, and Verizon, plus Rogers Communications in Canada. We also have a direct partnership with Vodafone in the United Kingdom.
What kind of markets does Staxos cover?
We work with expense management companies representing the top Fortune 1000 and Fortune 500 companies across all industries. Staxos provides direct access to the Carrier tools and we can assist with negotiating contract terms on your clients behalf. We ensure our partners understand their revenue options with each national and international Carrier.
What revenue can my business project?
Each partner relationship is unique, with multiple factors that go into each revenue model. We’ll start with a discovery meeting to learn about your clients’ needs and share market trends and analysis with you. We’ll make suggestions for ways to improve your current Carrier relationship or suggest new revenue models with other Carriers.
What are the benefits of working with a Wireless Expense Management company?
You can utilize our expert tools and support to set up, monitor, and confirm your team’s wireless accounts. This ensures that you’re receiving the best Carrier products and pricing to reach your business goals.

Wireless Carrier Support (4)

What kind of support will my business receive from the Carriers?
Staxos works directly with the management and support teams for each Carrier. In turn, they provide you with direct access to their own portals and tools. You’ll receive daily reports and assistance with wireless equipment orders and procurement.
Do I have direct access to the Carrier tools and pricing?
Yes, Staxos provides each partner with direct access to the Carrier tools and portals. You’ll be able to manage your clients’ wireless needs and generate revenue from a secure, encrypted space.
Can I order products for my team directly from the Carriers?
Yes, you’ll be able to utilize the Carrier tools to manage your clients’ equipment orders, learn about special pricing options, and designate the delivery of accessories for the teams’ needs.
What kind of channel support do the Carriers offer?
Staxos has direct contact with the Carrier Channel Management teams. We meet with them regularly to discuss new offers, review current contract terms, and assist with individual partner requests.

Wireless Carrier Contract Negotiations (4)

Can Staxos reduce our business expenses for mobile services?
Yes. Our goal is to provide the best terms and mobile services for our partners through strong Carrier relationships and exceptional negotiation skills. This ensures that you’re receiving the best plans and services for your clients’ needs.
How does Staxos assist us in the Carrier negotiations and deployment?
Staxos speaks direct with the national and international Carrier brands on your behalf. We have direct access to their management tools, allowing us to assist with contract negotiations, equipment procurement and delivery, price comparisons, and understanding of wireless technology improvements.
Does Staxos assist with Carrier-to-Carrier migrations?
Yes, we will contact new Carriers on your behalf. Staxos constantly reviews the latest trends, technology advancements, and pricing structures currently available from each company. We then negotiate better terms and revenue options for you and your clients and finalize the contract migration terms with you.
Can Staxos negotiate contracts with the carriers outside of the U.S.?
Yes. Staxos has extensive experience working with international Carriers. For large multi-national businesses, we’ll review your current service agreements with your current Carrier, reaching out to them to negotiate better terms for your business. If we don’t currently support that Carrier, we can form new relationships, as needed.

Staxos Partner Expense Management Services (4)

What kind of revenue carrier models do you provide?
Staxos can provide many options for revenue generations for your business. Contact us to learn more about what is appropriate for your clients’ contract renewals and upgrades, as well as new Carrier activations.
Can my business earn revenue from enterprise accounts?
Yes, our expertise is working with our expense management partners and their enterprise clients to build a stronger wireless footprint and find new avenues for revenue growth. Contact us to learn more about how we can provide improve your expense management goals today.
Does Staxos work with the Carriers to provide technical support?
Yes, we work with each Carrier to provide the best support channels within the wireless industry. Staxos will put you in direct contact with the Carrier Channel Support teams, as needed, for help with the technology systems, billing inquiries, and network issues.
What steps can our business take to improve our carrier footprint?
Staxos provides a unique look at your Carrier strategy to ensure that you’re meeting your clients’ needs as technology improves. Set up an initial meeting with our team and we’ll review your current contract, advise you on market and technology trends, and offer suggestions for improvements to your revenue growth. Contact us today to learn more.
How do I add an additional FAN to my account?
Here are the steps to add a FAN:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • Additional FANs
    • The default billing address
    • Note if this is a FirstNet account so we can add it to your profile
How do I add an additional BAN to my account?
Here are the steps to add a BAN:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • Additional BANs
    • The default billing address
    • Note if this is a FirstNet account so we can add it to your profile
How do I remove a FAN from my account?
Here are the steps to remove a FAN:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • The FAN that you want to remove
    • The reason for the removal
How do I remove a BAN from my account?
Here are the steps to remove a BAN:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • The BAN that you want to remove
    • The reason for the removal
How do I remove a customer from my TEM account?
Here are the steps to remove a customer:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • The FAN/BAN that you want to remove
    • The customer’s name that you wish to remove
    • The reason for the removal
How do I add another customer to my TEM profile?
Here are the steps to add a customer to my TEM Profile:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • The FAN/BAN you want to update
    • The default billing address
Note: If this is a FirstNet account please explain in the notes so we can add it to your profile
How do I see my eligibility?
At the end of your order, you will receive a price quote that will provide you with real-time pricing based on eligibility and current promotions.

If the line is not eligible, and you wish to order against another line, choose the previous page button to get to the service number (phone number) entry screen. Add the phone number of the line in which you want to order against.

In the notes section, enter the original phone number of the line that you wanted the order for and that you are using a shared/buddy upgrade with mobile number (insert mobile number ordering against).
What if I do not see equipment, plans, features, or accessories that I want to order?
Here are the steps to cancel an order:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • Request an update to your catalog
    • Provide an example of missing devices or services
What if my pricing on equipment, plans, features, or accessories are incorrect on the selection screen?
The catalogs are updated monthly with the latest pricing listed in your carrier profile.

Upon finishing the request—and before entering the final submission—you will see a real-time price quote from the carrier for the device(s) you chose and based on your eligibility or current promotions available.

Note: If you receive a new contract or additional promotions in which you do not see listed, you must work with your carrier rep to update your E-bonding catalog.
How do I cancel an order after it’s submitted?
Here are the steps to cancel an order:
  1. Go to the PROCŪR portal
  2. Click the Support tab
  3. Open a General Support ticket
  4. In the notes section, include the following:
    • The order number
    • The reason for the cancellation
Note: If the carrier is already in the shipping process, cancellations will not be possible. You will need to complete a return upon receipt of the device.

Call us today at 1-844-346-1224 or Email us at info@staxos.com

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